Privacy Policy.
American Hardwood BBQ is operated by Nivi Marketing Pty Ltd. This Privacy Policy explains how we collect, use and handle personal information submitted through this website.
What information we collect.
When you submit an enquiry, we may collect your name, email address, contact number, postcode, business name, smoker type, cooking preferences, pellet flavour interest, estimated pellet use and any other information you choose to provide.
How we use your information.
We use the information you provide to respond to your enquiry, provide BBQ pellet advice, understand supply needs, manage retail, hospitality or trade conversations, and improve the information provided on this website.
If you choose to receive future BBQ wood product updates, we may also use your details to send product advice, marketing, supply information and related updates from American Hardwood BBQ. You can unsubscribe at any time.
Marketing consent
You can submit an enquiry without agreeing to future marketing.
If you select No to future BBQ wood updates, we will use your details to reply to your enquiry only and will not add you to future marketing communications.
If you select Yes, you agree to receive future BBQ wood product advice, product updates, marketing and supply information from American Hardwood BBQ. You can unsubscribe at any time.
Commercial marketing messages in Australia need consent, must identify the sender and must include an easy way to unsubscribe.
Supplier referral
If you give permission, we may share your enquiry details with the Australian Bear Mountain BBQ supplier or importer where needed for availability, pricing or fulfilment.
If you do not give permission, we will not share your enquiry details for this purpose unless required by law or you later ask us to do so.
Cookies
This website may use cookies or similar technologies to help the site function, improve performance, understand website traffic and support enquiry forms.
If analytics, advertising pixels or embedded content are added later, those tools may also use cookies or collect limited technical information such as browser type, device information, pages visited and general location.
You can control or block cookies through your browser settings.
Embedded content from other websites
Pages on this site may include embedded content from other websites, such as videos, images, maps or social media posts.
Embedded content from other websites behaves as if you visited that website directly. Those websites may collect data about you, use cookies or monitor your interaction with the embedded content.
How we store your information
Information may be stored in website form submissions, email systems, customer management tools, marketing platforms or other business systems used by American Hardwood BBQ.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
How long we keep your information
We keep enquiry information for as long as reasonably needed to respond to the enquiry, manage customer or supply conversations, maintain business records, improve our services, or meet legal and administrative requirements.
If you unsubscribe from marketing, we may retain limited information needed to record that unsubscribe request.
Access and correction
You can contact us to request access to personal information we hold about you, or to ask us to correct it if it is inaccurate or out of date.
Where your data may be sent
Information submitted through this site may be processed by website hosting, form, email, spam protection, analytics or marketing services used to operate the website.
Contact
For privacy questions, contact American Hardwood BBQ using the contact form on this website.